view cart menu separator categories menu separator faq
advanced search
Is the pottery foodsafe?
How is the pottery made?
Can they be put in the dishwasher?
Will the piece be the same as in the photo?
Shipping and Delivery
Time of delivery
Damage claims
Cancellation
PERSONALIZATION
Measuring for a dog collar
Shipping


Is the pottery foodsafe?
Yes, the pottery is food safe and only glazed with lead-free glaze and are pet safe too.

top^

How is the pottery made?
Each piec of pottery is hand-painted, with every color applied 3-4 times to achieve the strong opaque colors which create the signature look. They then are bisque fired in the kiln, glazed in a handmade-lead-free glaze, and fired a second time to 1946 degrees.

top^

Can they be put in the dishwasher?
Yes, they can be put in the dishwasher. But it is recommended that you handwash to preserve the special pieces just as you would any of your other fine pottery or goods.

top^

Will the piece be the same as in the photo?
Similar but not exact since each piece is indivicually made and handpainted. There is always minor variation in color and design from piece to piece. These variations are hallmarks of fine hand-painted pottery. Colors in the photos may vary from computer to computer slightly.

top^

Shipping and Delivery
Shipping is free. USPS Priority Mail is the normal carrier used but it is up to our discrection as to what carrier we use at any given time.

top^

Time of delivery
It normally takes 7 to 10 days to produce the piece. Since each piece is handmade your shipping time will then apply after your order is processed. Once completed it will normally take between 2-3 business days using USPS Priority mail. During busy times it may take a little longer for delivery since each piece is CUSTOM made.

top^

Damage claims
All of the merchandise is packed carefully and correclty using a quality control check before they leave the studio. Please keep all shipping cartons and packing material for carrier inspection. Claims to damaged shipments must be made within two working days of receipt. If you receive an item damaged or broken, you will be issued a USPS Call Tag to pick up the damaged(s) file claim and ship the replacement items(s) to you at no additional charge. Additioal Production time may be required.

top^

Cancellation
Due to the nature of the product and personalization orders placed cannot be cancelled. So, please be very careful when you place your order that the spelling and any dates to be used in personalization are correct. We cannot be responsible for errors made on your part once the product order has been placed. The orders are placed quickly and it is difficult for us to cancel once placed. Please identify each piece that you want before ordering.

top^

PERSONALIZATION
Remember that all of these items can have your pet's name placed on them. BE SURE TO ADD YOUR PET'S NAME in the notes checkout box that you want on your dishes. In the case of an urn be sure to include the date the pet was on earth.

top^

Measuring for a dog collar
When purchasing an expensive custom dog collar or even when shopping for a dog collar in a store; it is cost effective to know what size you are looking for; or what range of sizes is going to fit your dog best. Many people mistakenly measure their dog's neck in the wrong area, creating a situation where the collar is too large, sometimes dangerously so. If the collar is significantly larger than the dog's neck and head; the dog could slip out of the collar and be free; perhaps in a dangerous situation. To accurately measure a dog's neck; you need either a piece of string (no stretch materials please!), or a soft cloth measuring tape. String Method Step 1. Take your piece of string. Step 2. Find your dog. Step 3. Enlist a helper if your dog is young or excitable. Step 4. Find the dog's occiput (best described as the bump of the skull behind your dog's ear) and your dog's jaw bone. Step 5. Wrap the string snugly around the dog's neck, just behind the occiput and the jawbone. Step 6. Mark/cut end of string and measure from free end to marked end. This is your dog's collar size. Tape Measure Method On same place on dog's neck, snugly wrap tape measure around and record measure. This is your dog's collar size. Most collars are sized in a range; or their sizing is the middle hole; with a 1" up or down increment. Therefore measuring high on the neck will guarantee your dog not slipping out of the collar; as opposed to measuring farther down the neck; where the collar will be too loose. If you have a breed, such as a Greyhound, Whippet or Saluki, with long graceful head; it is a good idea to purchase a martingale collar. With a standard buckle collar; these narrow-headed breeds would need the collar to be adjusted so tightly, their comfort is compromised. A martingale collar is made with essentially two collars. One collar is static and is measured to fit loosely. A second loop of collar material is fed through the main collar, creating a "choke" collar effect that doesn't choke the dog; but tightens up the static collar's diameter and doesn't allow narrow headed dogs to slip their collar. Since various companies create the martingale effect differently; it is best to contact the individual company for measuring instructions; or if you can; take your dog in to the store to fit the collar.

top^

Shipping
Dog collars, clothes, sweaters, coats etc., are shipped priority mail.

top^

Last Updated: 5 Mar 2009 17:03:08 PST home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder